Growing product commoditization, more complex customer needs and the search for growth areas drive manufacturing companies to extend their product oriented business models with value adding services. During the last 15 years we have gathered extensive knowledge in managing industrial services within the manufacturing context from development of service strategies to optimization of service networks. Until today there is a broad consensus that services are mainly a cost-driver or at most support for the real bussiness, the hardware products. However, services have become an issue of high importance for strategic differentiation. Services are major driver for turnover. Since digitalization has become more and more relevant for service offerings of manufacturing companies we are currently focusing our research especially on smart services which are based on data from the installed base. Service Excellence is a key factor for the company's overall success.
We are always interested to take on current challenges in the service business. If you as a practitioner are facing challenges in your service business, feel free to contact us.
Megatrends such as the internet of things, big data analysis and machine-to-machine communication offer huge potentials for innovative smart services. Across industries services have become an important factor for strategic differentiation and a driver for growing revenue. Smart services that are enabled by data gathered from the installed base in the field have now become the next step in…[more]
One-day workshop Our smart service readiness check gives you the possibility to identify your company's current development status regarding smart services. By participating in our benchmarking study "Success in the Future of Smart Services" you will be able to compare your smart service business to successful practice companies. On the basis of deep insights from the successful…[more]
One-week workshop In order to leverage potentials of current megatrends, the business models accompanying the technological side of smart services have to be systematically developed and custom-tailored to specific company needs. An adequate methodology that enables successful commercialization of smart services has been developed by ITEM-HSG. During a one-week workshop we are going to assess…[more]
Megatrends such as the internet of things, big data analysis and machine-to-machine communication offer huge potentials for innovative smart services. Across industries services have become an important factor for strategic differentiation and a driver for growing revenue. Smart services that are enabled by data gathered from the installed base in the field have now become the next step in…[more]